Terms and Conditions
Last Updated: June 2026
Welcome to Car Audio Discount. By using our website or placing an order, you agree to the following Terms and Conditions. Please read them carefully before purchasing.
1. Contact & Customer Support
Our team is available to assist you with product enquiries, orders, delivery, and returns.
Sales & Support: +44 0208 971 9181
Opening Hours:
Monday – Friday: 9:30am – 6:00pm
Saturday: 9:30am – 6:00pm
Sunday: Closed
You may also contact us via our online enquiry form.
2. Product Advice & Installation
Our recommendations are based on available vehicle data and industry experience. However:
- We cannot guarantee compatibility for every vehicle variant or modification
- Vehicle manufacturers may change specifications without notice
- It is the customer’s responsibility to verify compatibility before purchase
Important Installation Notice
We do not provide fitting instructions or installation support. Car audio installation should only be carried out by a qualified professional.
If you are unsure, please seek professional installation services.
For rare, imported, luxury, or classic vehicles (e.g., Bentley, Rolls-Royce, Lamborghini), we strongly recommend contacting us before ordering, as custom parts may be required.
3. Product Information
All products sold are technical in nature.
- Product images and descriptions are for illustration purposes only
- Specifications may vary depending on manufacturer updates
- Customers should verify compatibility with the manufacturer before purchase
4. Pricing & Payment
We accept all major payment methods, including:
- Visa
- Mastercard
- American Express
- Maestro
Key Points:
- All prices include UK VAT at 20%
- Full payment is required before dispatch
- Orders are subject to verification and fraud screening
- Billing address must match payment details to avoid delays
We reserve the right to refuse or cancel any order suspected of fraud or pricing errors.
5. Delivery Information
UK Delivery
- Standard delivery: 3–5 working days (UK mainland)
- Free delivery available on most UK mainland orders
- Next-day and Saturday delivery options may be available at checkout
Delivery times are estimates and may vary due to courier delays or stock availability.
Delivery Restrictions
Free or standard delivery may not apply to:
- Scottish Highlands & Islands
- Northern Ireland
- Isle of Man
- Isle of Wight
- Channel Islands
Additional charges may apply depending on location.
Important Notes
- Customers must inspect goods upon delivery
- Any damage or missing items must be reported immediately
- Claims must be made within 7 days of delivery
- We are not responsible for courier delays or external factors
6. International Orders
We ship internationally using trusted courier services.
Please note:
- Import duties, taxes, and customs charges are the customer’s responsibility
- Delivery times may range from 7–21 days depending on destination
- Returned parcels due to unpaid duties may incur charges (up to 50%)
- International return shipping costs are non-refundable
7. Order Cancellation
Orders are processed automatically and may not always be cancellable.
If you wish to cancel:
- Contact us immediately on +44 0208 971 9181
- Cancellation is not guaranteed once processing has begun
- If dispatched, items must be returned under our returns policy
- A return postage fee may apply
8. Returns Policy
Non-Faulty Items
- Returns accepted within 30 days of delivery
- Items must be unused and in original condition
- Customer is responsible for return shipping
- Restocking or processing fees may apply
Faulty Items
- Faults within 30 days qualify for replacement or refund
- After 30 days, items may be repaired under manufacturer warranty
- Proof of fault may be required
- Misuse or damage may void eligibility
Important Conditions
- Returns must be registered before sending items back
- Processing fees may apply to non-faulty returns
- International return costs are not covered
9. Warranty
Products may include manufacturer or store warranties.
Warranty conditions:
- Covers manufacturing faults only
- Does not cover misuse, modification, or incorrect installation
- Warranty may be void without professional installation
- Some items (e.g., speakers, cables, accessories) may be excluded
Manufacturer service centres may handle repairs directly where required.
10. Liability
Car Audio Discount is not liable for:
- Installation errors
- Loss of income or business
- Courier delays
- Indirect or consequential damages
Total liability is limited to the value of the order placed.
11. Legal Information
These Terms are governed by the laws of England and Wales. Any disputes will be subject to UK court jurisdiction.
If any section is found invalid, the remaining terms will remain in effect.
12. Contact Details
Car Audio Discount
Customer Support: +44 0208 971 9181
Email: tooting@caraudiocentre.co.uk
Registered Address:
Car Audio Centre Limited
835 Garratt Lane, Tooting London,
SW17 0PG
United Kingdom
13. Acceptance of Terms
By placing an order with Car Audio Discount, you confirm that you have read, understood, and agreed to these Terms and Conditions.